How do I bid on an item?
If you have found an item you would like to place a bid on, you can do so quickly and easily by following these steps:
Login to your account.
If you don't have an account yet, you will need to register then get verified, the whole process will take about 5 minutes.
Visit the auction page you are interested in purchasing.
Bids: Just below the gallery image towards the top of the auction page will be a "place bid" box (if there is not a bid box, then the auction is a "Buy Out" or "Buy Now" only auction). Enter in your bid and click on the “place bid” button. You will then be asked to confirm you bid, once you have done so your bid will be entered, if successful you will receive a confirmation message. If you bid fails to outbid the current high bidder you will be offered the option to place a higher bid.
Buy Now: If a seller designates a "buy out" price, you will see this option just above the auction description. Buy Out prices are set by the seller, if you agree with that price, you can click on the “buy out” button and proceed with your purchase. After clicking on the "buy out" button you will be re-directed to a confirmation page. After clicking the "proceed" button, you are now obligated to purchase this item at the designated price listed.
After I place a bid, can I increase my maximum bid (proxy bid)
Yes, return to the auction page and place your new higher bid. If you are the current highest bidder and you return to increase your maximum bid, the system will not raise your auction current bid, but will only increase your proxy bid.
Why did my bid jump so high?
If another bidder has bid a amount higher than the current price, when you bid it will automatically raise the bid amount over the other bidder's bid. In a case where the other bidder has bid more than you, the bid will reflect the bid you have entered as your highest proxy bid.
How will I know if I am outbid?
You will receive an email informing you that you have been out bid. If there is still enough time left before the auction ends, you can return to the auction page and bid again.
Is it possible to cancel my bid?
Yes you can! As long as the auction has not ended and is still current.
To retract your bid:
log in
go to your Bidding page, you will see the auction link for the item you have bid(s) on, beside each link is a "Retract" link.
Just click that link.
You must have a valid reason to retract a bid once place abuse of the bidding to find max bids of other bidders will result in being banned.
Is there any way I can contact the sellers?
To contact the seller, click the item you are interested in, under the Auction Images you will have the following: Type in your question then submit. This should do it.
I won an auction, How do I contact the Seller?
To Contact the seller do the following:
login to your account.
from the Members area, click on the Won Items link.
click on the View won items Details link at the top of the page.
from within this area access the Message Board.
You can use this area to communicate directly with the Seller regarding payment instructions, shipping, etc.
What do I do if I cannot contact the Seller?
I made payment and the seller will not respond or send my purchase!
We at MyPetBids do our best to keep such sellers off our site, but this problem does arise occasionally. We recommend that you send details of the transaction to:
admin@MyPetBids.com
Be sure to include auction number(s), sellers username, date and method of payment, and any other information that would assist us in our investigation.
We will do our best to find a resolution for you, but there is no way for us to recoup funds for you, or guarantee you any specific results.
We ask that you use "safe" payment methods when making purchases from buyers you are not familiar with. When we say "safe", we are referring to payments through Paypal or Credit Card methods, as you have the chargeback process available for such issues.
MyPetBids strongly recommend that you do not use cash, money orders, checks, or wire transfers to pay sellers you are not familiar with, or sellers that have limited feedback ratings. These payment methods leave little or no recourse for the buyer, in regards to recouping funds paid to the seller.
We will thoroughly investigate all such claims, and then take appropriate action against seller’s accounts that are not in compliance. We will also take steps to prevent them from signing up to sell on the site again.
We suggest filing complaints with the appropriate agencies below, should zBestshop not be able to resolve your issues.
File a complaint with the shipper USPS:
https://postalinspectors.uspis.gov/forms/MailFraudComplaint.aspx
File a complaint with the Internet Fraud Complaint Center:
http://www.ic3.gov/complaint/
File a complaint with the National Fraud Information Center
http://www.fraud.org/info/contactnfic.htm
National Consumer League's Fraud Center
https://secure.nclforms.org/nficweb/nfic.htm
